Solutions Manager - IT Infrastructure - ITSM

Solutions Manager : IT Infrastructure: ITSM

Key Accountabilities and Responsibilities

- Comfortable with Service Management domain, products and vendors.

- Demonstrates Leadership and takes complete solution ownership for his domain for the RFP response

- Provide a populated cost model for functional group (including hardware, software, technical and operational support).

- Provide the technical solution for their Service Centers/functional area as part of a bid or proposal. This will be discharged in concert with the other Lines of Service and functional groups (e.g. Finance, HR, Procurement etc.)

- Provide support to the functional group personnel working on bids and/or proposals.

- Assist in the development of functional group processes, activities and products that support bid activity.

- Apply commercial interpretation to the technical solution to create a proposal that is sales-oriented.

- Assist with the transformation requirements to the point of demonstratin ability to change the current state of operation to a more appropriate and standard environment.

- Understand the Functional Area and know how to apply standards.

- Coach/Mentor the "temporary" Domain Experts called in from the Functional Area.

- Perform internal presentations (primarily to the Domain Manager/Solution Manager) relating to their technical solution contributions.

- Act as a Technical Consultant during the contract negotiation.

- Provide input into the Statement of Work.

- Understand the relationship between Cost and SLA/SOW/Due Diligence, and communicate this to NBS.

- Have a decent level IT Infrastructure standards knowledge to help understand the current environment/RFI.

- Well versed with Microsoft office

Candidates with the following competencies and having 6-9 years of experience in one of the domains of technology should send their resumes to HR.

Architectural knowledge in

- Strong understanding of ITIL processes and their deployment across the organisation

- Understanding of tools and their integration required to deploy ITIL aligned service model across the organisation

- Create service model framework in line with RFP requirements

- Ability to define, articulate, estimate and cost the complete Service management solution covering People, Processes and tools

- Strong solutioning aptitude and analytical bent of mind particularly in the Service management space.

Awareness on the following

- Network & Security domain

- Compute domain

- End User domain

- Should have awareness of IT trends/ Industry players.

- Understanding of project management.

- Good Presentation/Communication and Writing skills.

- Should be able to understand the client’s business and technical requirements and translate them to the technology solution.

- Should have clear perspective and approach for meeting business objectives with the use of technology solutions.

Functional Competencies - Global

Enabling Competencies - Global

Preferred Work Exp. 6 - 9+ Yrs, Last 2-3 years in a Pre Sales role with commercials exposure

Region- Global, Should be willing to travel overseas for short durations on short notice

Phone: 9810285078