Solution Engineer - IT/BPO

As a Solution Engineer, you will work at the forefront of the digital transformation across all industries. You will work hand in hand with the BPO/SI Practice Leader and sales teams in NA region in the analysis, strategic solution design, and closing of new business. You will interact with C-level executives to align our solution with the organizations strategic goals and solve their most important challenges. You deliver proof of concept projects and bring our technology to life on the prospects own data to show the business value of the solution.

- Lead Organisation solution design and pre-sales for large (Global, Multi-tower) BPO/SI outsourcing deals.

- Ability to bring together all elements of Organisation BPO solution including digital operating model, process design, automation impact, technology solution, transition, transformation, business outcomes, commercials and pricing for both Organisation BPO Partnerships and direct BPO/SI clients.

- Responsible for crafting bid responses in RFPs, prepare bid defense orals decks, engage prospective customer / partner leadership, lead workshops and presentations.

- Lead Organisation BPO consulting opportunities Operating model design, transformation.

- Hands-on design and recommendation on Organisation led Digital stack BPO solutions such as top RPA platforms, Digital tools, process optimization frameworks, Cognitive / AI solutions for Organisation bundling.

- Responsible for end-to-end bid lifecycle from RFI / POCs through RFP phase of deal cycle.

- Ability to bring together all elements of Organisation BPO solution including digital operating model, process design, automation impact, technology solution, transition, transformation, business outcomes, commercials and pricing for both Organisation BPO Partnerships and direct BPO clients.

- Responsible for crafting bid responses in RFPs, prepare bid defense orals decks, engage prospective customer / partner leadership, lead workshops and presentations.

- Lead Organisation solution dialog with both BPO partner models and direct customers that are leveraging pure Captive Shared Service models or hybrid approach.

- Collaborate with Organisation Account Executives and Solution Engineering teams to lead bid process and overall solution development.

- Develop industry leading Organisation growth models for BPO/SI sector, industry research and ongoing improvements for Organisation.

- Solution design expertise with top tier BPO, IT or Product firms for driving technology solutioning for multi-tower large deals, experience creating/responding to RFI/RFP / Orals proposals.

- Multi-geo service delivery experience across both horizontal and vertical business processes such as PTP, OTC, Q2C, RTR, ITSM, HR, Customer Service etc.

- Technology experience- Major ERPs such as SAP, Oracle, RPA Platforms, and/or AI-based solutions. Experience working with complex ERP environments

- Global experience and global solution models NA, Pan European, Nordics, APAC exposure rephrase to: Experience with Global solution models

- Experience advising clients and delivering solutions for transforming (digitizing) their customer experiences, employee experiences, operational environments, and product & services.