Solution Design Role - Contact Center

Areas of Work: Amazon Connect - Contact Center

Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai

Years of Exp: 10-18 years

Required experience:

- Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value.

- Minimum 8 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms)

- Hands-on experience working on the design, development and deployment of contact center solutions at scale.

- Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe

- Experience in taking a lead role for building contact center applications that have been successfully delivered to customers

- Seasoned techno-functional professional with significant experience working on a large-scale business / operational transformation project

- Good understanding of contact center technology landscape.

- An understanding of AWS Cloud platform and services with Solution architect skills.

- Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc

- Deep functional and technical understanding of APIs and related integration experience

- Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms

- Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.

- Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.

- Excellent communications skills

- Strong program management / people management skills