Solution Architect - Oracle EBS CRM Module - IT

Solution Architect - Oracle Applications - EBS - CRM

- This position will be responsible for leading a team and carrying out Oracle implementations/upgrades in the area of Oracle EBS.

- Tasks would include solution designing and facilitating software/system solutions, configurations, unit testing, interface testing, creation and maintenance of process flow documentation and assistance with customer site installation and training Process.

REQUIRED SKILLS AND EXPERIENCE :

- 15+ years of experience in implantation and support of Oracle EBS CRM modules

- Expert level knowledge in Oracle CRM Modules Setups, Module configuration and Business impact, Business Process Re-engineering, Solution Design and Business Process mapping, experience in CRM OD is plus

- Expert Knowledge in Oracle CRM Modules : Install Base, Depot Repair, Teleservice, Field Service, CRM Foundation, Quote, Service Contracts and CRM cloud

- Strong understanding of Interfaces ( inflow and outflow ) touching CRM Modules

- Expert level of knowledge of CRM Modules transaction flow and Business processes Custom and standard Both

- Possess good technical expertise in writing SQL queries, debugging PL/SQL code

- Broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family which enables to be in advisory position in Global environment

- Ability to Perform varied and complex duties and tasks that need independent judgment, in order to support/ implement Oracle products and technology to meet customer needs

- Demonstrates expertise to deliver functional and technical Global solutions on complex customer engagements

- Ability to lead on projects, providing coaching, guidance and feedback to develop skills of team members

- Translates complex business and design requirements into technical requirements

- Directs and owns process/system changes and reviews process changes to ensure improved productivity

- Determines opportunities to redesign business processes that will optimize better business results

- Strong expertise and ability to dissect multiple, complex and dynamic information, interpret and recommend alternative courses of action, and implement intervention strategies to attain performance targets

- Leads the support/development and enhancement of enterprise-wide client applications in support of the Digital organization's objectives

- Develop training material and application documentation as required. Educate business users

- Advanced oral and written communication skills. Ability to communicate effectively with different functions across Emerson Business and different levels within the organization.

- Works independently with internal or external stakeholders to identify and clarify complex business requirements