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26/03 Susmita
Managing Partner at MindGen Solutions

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Solution Architect - End User Services (12-20 yrs)

Bangalore/Mumbai Job Code: 812143

We have a leadership opportunity for End User Services Solution Architect for Bangalore/Mumbai location.

Job Description

Key accountabilities include:

- Driving the Solutioning activities for medium - large complex deals (- 30M+ TCV) focused on End User Services transformation and run (Workplace, Service Desk, Onsite support, Audio & videoconferencing support) with potentially other towers such as Datacentre services, Security and Service Management/Service integration

- Define solution vision, value proposition and transformational direction for leading-edge End User solutions, building on the synergies.

- Provide detailed costing and transformation planning of the proposed solution, contribute to translation into client pricing

- Drive the translation of complex business initiatives into innovative and highly automated solutions to respond to common workplace challenges, ensuring consistency across traditional solution boundaries,

- Work with Business Stakeholders and Project Managers to understand inefficiencies in clients- existing End User services environments and Service Desk, Workplace and deskside support services and recommend solutions to drive improvement, cost saving and improved user experience

- Integrate the component parts of the End User solution to ensure these create a compelling, consistent and joined up solution through Transformation and into Run

- Attend client workshops, presentations and technical discussion to clearly articulate and explain the end to end proposal and the business benefits and transformation approach of the proposed solution

- Provide expertise on commercially structuring deals to achieve client's business objectives, differentiate from our competition and manage risk during Transition and Delivery phases.

- Strong understanding of end user market trends and ability to differentiate from competitors

What you bring:

- Recent experience in working for a Tier 1/2 Technology Services Provider or niche End User services provider in a pre-sales solutioning role

- Proficient in the Pre-Sales Solutioning Process lead by 3rd Party Advisors

- Prior experience in solutioning the End User tower from build to run within a large multi tower outsource

- Prior experience leading, costing and implementing large End user services pursuits with a large technology transformation, Managed services and automation components including: Office 365 and its components - Messaging, Skype for Business, SharePoint online, Yammer, OneDrive etc, Windows 10 upgrade, SCCM, Intune, MDM, VDI (Citrix & VMware), XenApp, AppV, BYOD, chat bots, directory services, application packaging, application compatibility testing, PC backup, evergreen workplace environments and service management processes

- Strong leadership skills and experienced in leading diverse and globally distributed teams

- Demonstrated ability to communicate (written & verbal) effectively and influence at CxO level

- Relevant experience and/or Certification would be advantageous

Women-friendly workplace:

Maternity and Paternity Benefits

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