Vice President - Operations - SolarSquare is India's most trusted and fastest-growing residential solar company. We bring trust, transparency, financing, and best-in-class after-sales service to every homeowner looking to go solar. - Our aim is to become India's #1 rooftop solar brand and empower 100k homes to go solar by 2024. Role: - As VP of Operations, you will be directly responsible for building a 'world-class customer-centric operations' organization. - At SolarSquare we take inspiration from companies like Zappos, Swiggy, and Amex and aspire to create a solid operations engine that delivers a consistent and delightful customer experience. We are re-imagining Home-Energy with our rooftop solar solutions. We want to raise the bar for the industry and become India's #1 new-age solar brand. For this, we are looking for an operations leader who can make the company's ambitions his own. - The ideal candidate is a seasoned leader with a proven track record of scaling operations in a high-growth / growth-stage start-up. - To be successful in this role, you must have strong interpersonal skills, be brutally result-oriented, thrive amidst ambiguity, and juggle between high-level strategy and ground-level execution rigor. - VP of Operations at SolarSquare will handle a 100+ member operations team and be the senior leader in our operations function. Responsibilities: - Own the operations architecture of SolarSquare, including strategic planning, org design, SOPs, process-tech and team culture - Be responsible for all operational metrics (SLAs, ops costs, and customer experience) - Serve as a chief architect of our 'continuous improvement culture to drive Operational Excellence. - Drive and manage the entire cost structure and budgets for operations - Enable the development of technology to improve existing processes and team productivity - Build a culture of data-driven decision-making within the team - Build and lead a highly motivated, result-driven, and happy operations team across functions - Drive our hiring strategy, training program, and performance management frameworks for employee growth and development Requirements: - Graduate/post-graduate/ MBA from tier-1 colleges (IIT, BITS, IIM, ISB graduates preferred) - 8+ years of experience working in corporates or start-ups across operation roles - Prior operations team leading & strategic experience - Experience in a fast-growth start-up environment is preferred (consumer-facing start-ups) - Experience in handling customer experience, customer success, and contact center teams is an added advantage - A strategic and tactical thinker who can plan, execute and pivot according to circumstances with a clear objective of achieving organizational growth - Ability to work in a high-growth environment

Mumbai

Pune

Solar Square - Vice President - Operations - IIT/BITS/NIT/IIM/ISB/FMS/MDI 

Solar Square - Vice President - Operations - IIT/BITS/NIT/IIM/ISB/FMS/MDI  ,Job Description for Solar Square - Vice President - Operations - IIT/BITS/NIT/IIM/ISB/FMS/MDI  in SolarSquare Energy in  Mumbai Pune for (8-11) years of experience. Apply Now!

Job Description for Solar Square - Vice President - Operations - IIT/BITS/NIT/IIM/ISB/FMS/MDI  in SolarSquare Energy in  Mumbai Pune for (8-11) years of experience. Apply Now!