Role : As Head of Customer Service, you will be responsible for leading our call center operations. At SolarSquare we take inspiration from companies like Zappos, Swiggy, and Amex and aspire to create a solid operations engine that delivers consistent and delightful customer service. We are re-imagining Home- Energy with our rooftop solar solutions. We want to raise the bar for the industry and become India's #1 new-age solar brand. For this, we are looking for a customer service operations leader who can make the company's ambitions his own. The ideal candidate is a seasoned call center/ customer service leader with a proven track record of managing call center operations. To be successful in this role, you must have strong interpersonal skills, team-leading experience, problem-solving ability, and a result-oriented attitude. As Head of Customer Service, you will be managing a 50+ member call center team. Responsibilities- - Manage SolarSquare's contact center operations - Be responsible for all operational metrics (SLAs, resolution TATs, and customer experience) - Act as trainer/ coach for call center team conducting new joiner and regular on-job training - Drive our training programs and performance management frameworks for employee growth - Work closely with the product team for developing technology solutions to improve existing processes and team productivity - Drive 'continuous improvement' in call center operations to drive excellence - Hire and build a highly motivated, well-trained contact center team Requirements : - Min. 5 years of work experience working in operations or customer service roles - Prior call center operations leading experience - Experience in a fast-growth start-up environment is preferred (consumer-facing start-ups) - Strategic and tactical thinker who can plan, execute and pivot according to circumstances - Ability to work in a high-growth environment

Pune

Solar Square - Head - Customer Service 

Solar Square - Head - Customer Service  ,Job Description for Solar Square - Head - Customer Service  in SolarSquare Energy in  Pune for (4-6) years of experience. Apply Now!

Job Description for Solar Square - Head - Customer Service  in SolarSquare Energy in  Pune for (4-6) years of experience. Apply Now!