SoftwareSuggest - Manager - Customer Success

About Appitsimple Infotek

Established in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo - a virtual phone system, and SoftwareSuggest - a software recommendation platform.

We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving to develop IT solutions that significantly benefit businesses. Moreover, our commitment lies in fostering an employee-friendly and rewarding workplace, ensuring both professional and personal growth for our employees.

To know more: https://appitsimple.com/

About CallHippo

CallHippo is a futuristic virtual phone system that revolutionizes communication for businesses of all scales and sizes. Established with the aim of enhancing customer communications and boosting team collaboration, it offers an array of 50+ advanced features. The company has a strong global presence, with footprints in 80+ countries.

To know more: https://callhippo.com/

Roles & Responsibilities :

1. Guide new customers through the onboarding process, ensuring a smooth transition onto our platform.

2. Develop and maintain strong, long-term relationships with assigned customer accounts.

3. Understand their objectives and provide personalized solutions.

4. Become an expert in products and services, staying up-to-date with new features and capabilities.

5. Proactively educate customers on best practices, tips, and tricks to maximize their use of our products.

6. Act as a liaison between customers and our technical support team, ensuring timely resolution of issues and concerns.

7. Gather customer feedback and insights to help improve our products and services.

8. Monitor customer subscription renewals and work to ensure a high renewal rate.

9. Identify opportunities to upsell or cross-sell additional products or services to existing customers.

10. Encourage satisfied customers to become advocates f through case studies, testimonials, and referrals.

Requirements:

1. Proven experience in a customer success, account management, or similar role.

2. Strong interpersonal and communication skills.

3. Technical aptitude and ability to learn and explain complex products.

4. Exceptional problem-solving skills.

5. Ability to work independently and as part of a team.

6. Experience with CRM software (e.g., Salesforce) is a plus.

7. Passion for customer satisfaction and success.

Perks of Working with Us!

- 5-day Workweek

- Unlimited Paid Leave Policy

- Uncapped Performance-Based Incentives

- Reward & Recognition Programs

- Annual Company Retreats

- Employee Referral Rewards