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19/04 Sandhya
Talent Acquisition & Head New Business at SearchEnds

Views:38 Applications:8 Rec. Actions:Recruiter Actions:0

Software Customer Journey Lead - Digital Supply Chain (5-8 yrs)

Bangalore Job Code: 1082330

Mission Description :

Context of the mission :

- The Digital Customer Relationship organization has been refined in 2021 to accelerate digitization of the Customer Relationship and business growth capture.

- Accordingly, the Digital Supply Chain (DSC) organization has been refined as well to enhance its service offering to BUs and Countries while continuing to improve DSC product to become a Software Acceleration Center.

In this context, the new DSC organization aims at:

- Providing software market best practices to Business groups and switch SW business models from traditional models (eg. paper license) to recurring and SaaS / cloud based models to create more value

- Accelerating digitization of paper licenses

- Continuing integration of SW offers (currently 30+ offers managed) in DSC product (systems that ensure the order intake, entitlement, subscription and delivery of SW) and deployment in countries (currently 40+ countries)

- Improving DSC product that currently supports two main SW customer journeys that enable 1/ the internal ordering team to deliver SW to clients and 2/ end-users to purchase SW offers online in a self-service journey

- Unlocking new SW customer journeys developing new capabilities to enable Value Added Resellers and Distributors to sell SW offers

- Increasing SW adoption in countries to boost SW sales

- This mission is required to reinforce the current DSC team to achieve 2022 goals, by recruiting a SW Customer Journey leader that will design and build capabilities to support DSC customer journeys.

Mission objectives :

- Design and deliver end-to-end SW journey for 2-3 persona (eg. System Integrator, OEM or End-user)

- Define and create roadmap to ensure delivery of one single SW SE portal for customers to manage their SW licenses, subscriptions and associated services

- Define SW journey for 2-3 selected Distributors and implement DSC capabilities

- Detail and monitor the Exchange Shop migration plan

Main deliverables and KPIs :

Deliverables (not exhaustive) :

- 2-3 Persona E2E SW journey designed and deployed with identified SW offers

Exchange Shop migration plan validated and delivered

- SW entitlement portal product roadmap, functional requirements and SW offers onboarding plan validated and delivered

KPIs (not exhaustive) :

- % of end-to-end journeys for 2-3 persona designed & deployed

- % of achievement of SW entitlement / subscription portal

- # of distributors connected to DSC integration layer

Key stakeholders interactions :


- DSC Operational Excellence leader

- Customer Type E2E digital journey team

- Channel managers

- DSC SW Business models leader

- DSC Product Owner

- DSC Professional Services team

- SW Offer leaders

Required skills :

- 5-8 years+ experiences in Customer Journey design (needs gathering, flowchart journey, UX/UI high level design, functional and technical requirements,.) with significant experiences on Digital and SW journeys

- Capability to understand complex topics while being able to synthetise key messages into pragmatic functional and/or technical requirements

- Capability to work in a complex environment with multiple stakeholders in the persona journey value chain

- Deep understanding of persona ecosystem (eg. Distributor, OEM, System Integrators,.) and internal ways of working (CCC, Channels.)

- Understanding of traditional and new SW business models (eg. License, Subscription, SaaS,.) to speak common languages with several stakeholders

- Deep understanding of business (Industrial and Energy Management) with a particular focus on SW and digital offers (eg. SW offers, Exchange, Advisors, Aveva,.)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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