Societe Generale - Head - Revenue Services Operations

Position : Head - RVS Operations Chennai, SG GSC

Function : OPER

Purpose of the Role:

The incumbent is Head of Revenue Services (RVS) in OPER SG GSC and based out of Chennai. Responsible for building and sustaining a secure and efficient production platform to deliver high quality services for GBIS clients and the transformation planned as part of OPER Strategy 2017.

The role incumbent is a member of the SG GSC OPERExCo & RVS Global ExCo

Responsibilities in the Role :

The role incumbent is specifically responsible for:

As Functional Head of RVS, SG GSC

Production :

- Manage the existing RVS functions within SG GSC across Chennai and Bangalore spanning across Principal and Agency business for Brokerage (Payables and Receivables,Static Data Quality, Revenue Control& MIDAS(Market Data and DMA Screen charges) - circa 100 FTE

- Deliver a secure production platform where operational losses and incidents are minimized. Ensure the outstanding amount and the cash breaks are on par or below the threshold

- Build and maintain strong working relationships with ITEC and other Stakeholders to deliver the production platform

- Ensure the KPIs and KRIs are in place to monitor performance and risk and well adhered too

- Provide transparency to senior management, onshore stakeholders and the relevant Front Office management around the performance and risk in RVS GSC

- Understand, educate team on internal control and compliance processes along with and legal and regulatory requirements. Ensure adherence.

Strategy / Transformation:

- Deliver new offshoring & Transformation projects in a timely manner and without operational incidents / risks

- Develop and drive a culture of (incremental) innovation to continuously improve the operational platform

- Promote participation and active contribution global projects

- Develop the RVS function from a function that supports onshore production to a co-responsible team that leads production and actively contributes (and leads) to RVS initiatives as GSC- RVS would comprise 70% RVS function globally

Governance & Management:

- Be a member of the OPER RVSExCo and contribute to the RVS strategy formation and implementation

- Lead the governance with Smartsteam in India on TLM and TFIM projects

- Ensure the correct governance is in place with onshore counterparts

- Consult the onshore counterparts and work with them in a co-responsible manner to deliver the expected level of service and, where possible exceed the expected level.

- Ensure local governance is in place and functioning

- Identify and implement the correct management structure to deliver production and projects. Review on regular basis to ensure effectiveness.

- Ensure adherence to defined operating practices and governance across OPER in letter and spirit in line with the policies and practices of the local organization as well as global OPER requirements.

Transversal Responsibilities:

Change Management

- Promote a culture of constant monitoring and evaluation; questioning the status-quo and client focus/centricity across the perimeter. Contribute to innovation initiatives in the BL.

- Collate and analyse metrics. Utilize metrics to influence efficiencies and improvement efforts across relevant functions / areas under the incumbent's span of control, driving an environment of continuous improvement in an efficient and cost effective manner.

- Contribute to OPER global strategic transformation programs adopting the co-collaborative / co-ownership model to apply the best solutions locally and globally

- Seek and collate feedback from employees on OPER GSC roadmap: Identify the opportunities for contribution to the transformation programs in the perimeter and convert them into actionable initiatives

People Management

- Ensure the appropriate break down of GSC and BL strategic objectives into operational objectives and ensure sound appropriation and integration across the team.

- Monitor span of control within the incumbents respective areas aligning with global practices

- In conjunction with HR ensure execution of the talent acquisition programs as per annual plans for the perimeter to facilitate the achievement of both short term goals and long term strategic objectives.

- Ensure team's performance capability and competency level for optimal performance.Contribute to the training strategy for the perimeter and ensure sound implementation. Mentor and coach direct reports and assist direct reports in managing their teams.

- Build a performance oriented culture within the perimeter; ensuring the correct message on the significance of merit and contribution is sent across during Reward and Recognition exercises.

- Ensure a strong succession process within the perimeter. Build capability of direct reports to address current as well as future business plans of the Perimeter and also the BL; ensuring sound mapping of individual skill levels, abilities & aspirations against identified needs.

- Showcase the Talent in your perimeter across the BL as well across GSC to ensure appropriate positioning and contribute to Talent sourcing and Diversity objectives / targets of GSC.

- Focus on methods to increase retention, increase levels of engagement within the perimeter. Focus on attrition analysis for the perimeter and in conjunction with the HRBP find solutions and improvements to keep attrition low or in line with organizational retention target. Drive a culture of floor walksand town-halls, "fun @ work" initiatives etc.

- Disseminate critical information, provide periodic up-dates and deliver various organizational communication to the teams in the perimeter as well as address any concerns or grievances.

Operational Risk & CI Practices:

- Ensure permanent supervision controls are followed and completed with the requisite care and attention with anomalies raised, actions created and tracked.

- Report / escalate errors and incidents. Ensure they captured in the relevant Operational Risk tools with actions plans which are tracked and delivered with lessons learned used for educating the teams.

- Participate in the RCSA program

- Review and challenge the resilience model of the respective functions. Ensure resilience is tested regularly and take action when weaknesses identified

- Monitor the progress of continuous improvement initiatives and take appropriate corrective actions when required.

- Establish a strong managerial practices that utilise and apply the CI tool kit - including but not limited to Performance Dialogue, Go & See, Sit-ins, etc-

- Establish a strong lean management culture following the CI guidelines through all levels under the incumbents span of control

Qualifications :

- A good academic background

- Relevant investment banking knowledge and experience

Abilities/skills required:

- Strong analytical skills with an eye for detail

- Strong process and change management capabilities and control mind-set

- Strong stake-holder engagement and influencing skills with the ability to influence people and navigate a matrix organization

- Strong Negotiation skills

- Excellent verbal, written and presentation skills.

- Effective interpersonal skillsin a multi-cultural team environment

- Ability to mentor and groom professionals

- Self-starter and self-motivated with the ability to work independently as well as with a team of peers

- Energetic and mature

- Specific expertise in managing large processing / operations teams in the IB domain and in managing an on-shore / off-shore operating model.

Work Relationships :

Vertical Relationships:

Reporting Into :

Head of SGGSC, OPER

Head of OPER, Chennai

Global Head - RVS

Reported By Directly - Managers in RVS Perimeter

Reported By - Indirectly - RVS Team members in Chennai and Bangalore

Peer Level Relationships : SGGSC OPER ExCo members, RVS ExCo members, other department Exco

External Relationships : Smartstream