Social Media Consulting - Customer Service

We have a fresh opening in Social Media Consulting in Customer Service domain in Top Most Consulting Firms.

Please find the JD for the same:-

- Customer interaction/service solutions leveraging multi-channel implementations including emerging channels like Social Media and/or Mobile channels.

- Plan, Design and implementation of channels such as Mobile /Social Media & integration of such channels with other/traditional customer service applications/channels such as contact center, IVR, multimedia.

- End to end design and implementation of customer service function through Mobile app/Social Media framework to achieve customer service digital transformation.

- Having executed a project in social media/Mobile application integration as a service channel is preferred

- At least one project experience where design/implementation of mobile channel and/or social channel was managed.

- Experience in enabling and implementing Mobile channel (Design, architect, integration with other channel, mobile app UI design etc/social media monitoring and engagement tools in contact center, social media accounts management, off board and onboard social media for customer service domain via social media channels like Facebook, Twitter, and Blogger etc.

- Experience in implementing social media listening and tracking, sentiments detection, influencer detection, interaction workflow management, social media-CRM integration, dynamic knowledge monitoring, performance metrics, auditing and reporting leveraging tools from any of the social vendors like Radian6, SaS, Lithium, Social mention, Trackur, Hootsuite, Infegy, Jive, Rightnow, Tweetdeck, Salesforce, InQuira, Oracle Siebel, Microsoft Dynamics CRM, Google alert etc. and contact center technology vendors like Cisco social miner, Avaya social manager, Genesys social media engagement, Nice Voice of Customers(VoC) etc.

- Experience in Social Media and Web 2.0 tools to create more robust service and support capabilities leveraging various social media channels like review forums, networking sites, podcasts, blogging sites, video portals, RSS feeds, wikis, crowd sourcing, customer forums, private communities, idea sharing sites etc.

- Experience in multi-contact center centralized operations environment with multiple contact channels (inbound, outbound, web-chat, e-mail, social media, Mobile channel)

Interested candidates can reach me at the following mentioned address:-

Rohit Dutt
Recruitments | Sr Consultant
Signature Staff India Private Limited | A-1, Sector-10, Noida 201301
Direct: +91 120-4044135 | Mobile: +91 9718882521| Reception: +91 120-6500231
www.signaturestaffindia.com |