JD SCM Central Projects _Design and Development Job Description -&nbsp; - Identifying, designing and implementing sustainable and scalable improvements in existing processes - Improve Customer service experience, create engaged customers and facilitate organic growth - Conduct RCAs of customer issues and collaborate with operations and Supply chain to solve for these issues - Engage with multiple stakeholders for improving customer experience - Study different processes, drive standardization and eliminate non value added activities. - Define success metrics for projects, monitor project pilots and ascertain project success/failure. - Coordinating development of tech products with the product team in line with the process requirements Education/Experience -&nbsp; - Bachelors / Master's Degree in any discipline from Premiere institute - 4 to 6 years of experience in Customer Experience Improvement - Excellent analytical &amp; problem solving skills - Basic SQL Data Extraction skills - Well versed with functioning of CRM softwares - Good Project management experience - Ability to influence other teams and align them towards the common goals

Gurgaon/Gurugram

Snapdeal.com - Project Manager - Customer Experience - Supply Chain 

Snapdeal.com - Project Manager - Customer Experience - Supply Chain  ,Job Description for Snapdeal.com - Project Manager - Customer Experience - Supply Chain  in Snapdeal in  Gurgaon/Gurugram for (4-7) years of experience. Apply Now!

Job Description for Snapdeal.com - Project Manager - Customer Experience - Supply Chain  in Snapdeal in  Gurgaon/Gurugram for (4-7) years of experience. Apply Now!