Snapdeal - Manager - Last Mile Design

About the role:

Person is expected to design, deploy and own the processes, framework and strategy for last mile.

This person should be conversant with industry best practices in the Retail and e-commerce space and will be responsible to drive the Process Improvements under the guard rails of Cost, Quality, delivery & Customer Experience.

About the team:

Design team is responsible for designing solutions in order to drive future capabilities for bringing in cost, speed and reliability efficiency.

What you'll do:

- Design, test, implement and own different aspects of Last Mile to improve customer experience. Individual should have had an exposure of Alternate Delivery Models (ADM), Kirana Delivery Construct.

- Work hand in hand with Operation, Product and tech to develop new features, enable systemization.

- Design detailed processes and own the standard operating procedures (SOP).

- Translates Business needs into scalable design solutions.

- Understands financial implications for the design choices and able to use that for making decisions.

- Align stakeholders to define scope, identify success criteria, assign responsibilities, manage risk and manage communication to ensure timely completion of key milestones.

Basic Qualifications:

- Completed Bachelor's Degree in Engineering, Logistics, or Business Roles - Full Time MBA. MBA in Operations or Supply Chain preferred

- 5 to 7 years of experience in process design, operations excellence or operations or strategy consulting is a must.

- Experience in Retail/E-commerce industry preferred.

- Excellent verbal and written communication skills with an innate understanding of presenting data to different levels of leadership and sections of the organization

- Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization.

- Thorough proficiency in Excel, Word and PowerPoint.

- Experience in handling data with VBA/R/Python is a plus.