SLK Software - Project Lead

- Drive/ Participate in receiving, analyzing and improving Customer satisfaction, reduce customer complaints and customer reported defects.

- Participate and contribute in Customer status calls, customer reviews from Process & Quality perspective

- Derive Quality plans for CBU/S, perform, monitor and report the activities to the concerned.

- Contribute/ Drive to Quality reviews and improvement initiatives within the CBU/S

- Contribute to project onboarding and RFP activities

- Participate/ Contribute in CBU Governance reviews, Operational Reviews, Internal team meetings

- Support PMs and PPQA Team members in process activities like Process tailoring, Planning, Estimation, Risks management and Reviews.

- Define metrics for the projects, practice and CBU. Track periodically and publish to management.

- Review project planning documents and engineering artifacts to ensure First Time Right / Quality at source.

- Provide necessary training, orientation, mentoring to the CBU team on Process & Quality activities.

- Identify training needs to Team Member/ Trainee and provide necessary training, orientation, mentoring to them