SLK - Lead - Transition & Transformation

Transition and Transformation lead

Transition and Transformation

Job Description :

- Lead a transition and/or transformation project team to takeover service delivery from the customer per the committed transition plan

- Reviews proposals and contracts for accuracy in areas related to transition. Interfaces with sales team and operations team to ensure smooth transition effort.

- Work with internal teams to manage and deliver projects on schedule, within budget and with a high level of customer satisfaction

- Ensures that all Transition project plans are consistent, congruent, and integrate with the overall deal project plan

- Ensuring that the scope of the services to be transitioned, and the SLAs expected from the service delivery are clearly understood and agreed upon by all stake holders.

- Supports the project managers of Transition and Transformation projects in developing each project's scope of work, estimates, schedule, and risk assessment/management plan

- Participate in customer presentations to project strong transition and transformation management competency

- Initiate the OTACE process for the Transition & Service Delivery.

- Risk & issue management - creation and maintenance of risk and issue register.

- Monitor, track and resolve critical transition related issues.

- Setting up and ensuring smooth routine reporting mechanisms.

- Responsible for invoicing of transition, knowledge/collateral creation and post-implementation review

Qualification :

- Bachelor Degree with 8+ years of experience in transition Management.

- Strong understanding of ITIL, especially in the areas of Service Operations and Service Transition

- Experience in project managing IT projects

- Excellent communication and presentation skills

- Experience in a customer-facing role