Skuad - Team Lead - Shared Services

Team Lead- Shared Services

What you'll do :

As a Team Leader for the Shared Services team, you will be the first point of contact for employers' asks and will be accountable for the performance and delivery of the Shared Services Team. This role includes managing client relations as well as operations

You will be responsible to :

1. Manage operations and processes related to the EOR employees and Client Documents, communicate and explain details of end-to-end processes and policies.

2. Defining, updating, and maintaining SOPs and SLAs and proactively ensuring the team follows them.

3. Collaborate with internal COEs and Partners across different regions to effectively respond to queries and questions within defined SLA's

4. Build productive and trusting relationships with clients by meeting expectations and timelines and delivering a superior customer service experience

5. Run 24/7 operations, manage caseload, set priorities, and allocate them within the team

6. Cultivate networks and knowledge base across a variety of functions and locations to enable excellence in service delivery.

7. Maintain data integrity on various internal applications

What You'll Bring to the Team :

1. 4-6 years of overall experience in HR Operations/Assignment Support/Client servicing/Account management/Global Mobility Support domain

2. Knowledge of Global compensation, benefits, and payroll administration will be preferred.

3. Customer management skills, Strong Problem-Solving, Conflict handling, and resolving ability

4. Multi-tasking ability with an eye for details

5. Demonstrated ability to perform in an entrepreneurial setting, working independently across multiple groups, and thriving in a high-pressure and rapidly growing environment.

6. Minimum of MBA in Human Resource.