SKP Group - Manager - Transition

Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized and all client deliverables, goals and metrics have been achieved.

The person will be responsible for following:

- Anchor a central transitions team for the business process management practice at Nexdigm

- The principle role of the associate is to manage, own and act as a custodian for all transitions

- Comprehensive project planning and reporting to clients, internal stakeholders, and transition leaders

- Proactively identify, manage and document all risks and issues that may negatively impact a project and implement innovative ways to remove project obstacles

- Identify areas for efficiency improvement and implementing the same

- Build close rapport with key internal stakeholders and clients

- Manage project escalations and conflicts in projects

- Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution

- Customer Experience - understand client needs, wants and expectations and manage them effectively

- Metrics Delivery - Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live

- Required to lead multiple initiatives / projects concurrently (where applicable)

- Ensure creation of standard hand-off documents which may include SOPs, escalation matrix, process maps, access management document, FAQ document etc.

- Compliance and continuous improvement to the Nexdigm Transition Methodology

Desired candidate profile :

Essential:

- Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies

- Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must

- Strong customer relationship management skills

- Deep understanding of the different aspects of BPO business - QA, MIS, SLA, Base-lining, etc

- PMP or other project management certification is a plus

- Demonstrated hands on experience in driving in successfully leading large multi-dimensional transitions

- Managed / liaised with IT Projects teams to deliver the technology and enabling tool as part of transition project deliverable

Desirable - Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus