Skoolpay - Collections/Recovery Head - Jodo

Jodo is looking to hire a collections lead to join the core team and be part of crafting the collections+recovery strategy of the company from scratch.

Roles / Responsibilities:

- Framing the collections & recovery process while being sensitive to the customer segment and other stakeholders

- Own the end-to-end collections for unsecured small ticket size lending

- Team building - taking the lead in building and training a high quality robust collections team

- Build a culture of collections through persuasion and dialogue

- Analytical bent of mind - data driven approach to improve the collection process

Requirements -

- 5+ experience in the collections team in a Bank/NBFC

- Experience of managing a calling and an on-ground team

- Excellent communication skills in English and Kannada

Intrinsics required:

- Execution oriented the ability to get things done fast

- Excellent problem solving skills - ability to think from first principles

- Intellectual honesty - always seeking and stating truth irrespective of personal beliefs

- Empathetic to the customer segment & mission-oriented

- High sense of ownership

- Personal growth and learning mindset