Skit - Solutions Product Manager/Project Manager - Delivery

About us :

Skit (previously Vernacular.ai) is a Series B funded start-up, we are an AI-First SaaS business that is driven with a mission to become the leading voice automation/AI platform in the world. Our team has extensive experience in the AI/automation space and through constant reiteration and hard work, we have successfully built our state-of-the-art AI-based voice automation platform -VIVA. Currently, we have deployed our product in enterprise contact centers and are keen to deliver high value. We are a young, entrepreneurial, energetic team that's looking to disrupt the voice domain.

If you'd like to learn more about Skit the company, I'd suggest the following:

Life & Culture (I'm featured here!): https://www.linkedin.com/company/vernacular.ai/life/story/

Series B Funding: https://techcrunch.com/2021/09/01/skit-raises-23m-series-b-round-led-by-westbridge-capital-to-accelerate-its-growth

Forbes 30 under 30 Startups: https://www.forbes.com/sites/johnkang/2021/04/19/the-forbes-30-under-30-asia-startups-unshackling-businesses-using-ai/

Role Description:

As a solutions product manager, you will be the engine behind Skit's deployments. You will be responsible for the voice-assistant's end-to-end delivery execution for our enterprise customers.

Responsibilities :

- Solutions product manager leads the project for the completion deployment duration starting after the sales handover. In your role, you will work cross-functionally with our Engineering, Product, and Delivery, Quality Assurance teams, as well as liaise with the enterprise clients.

- You will be required to track and stabilise projects, estimating resource requirements, remove roadblocks when needed, and anticipate customer needs to ensure that we are constantly improving our delivery performance.

- Your goal is to make deployments fly, and you mustn't be afraid to get your hands dirty when needed.

- People management: Managing internal and external stakeholders, partner agencies, and project team members to ensure the timely delivery of the client projects.

- Attention to detail: Maintaining accurate records and diligently tracking key metrics such as potential risks, delivery schedule, escalations, resource requirements, etc. for the health and performance of the project.

- Process efficient: This position requires a combination of project management, process optimisation, and execution. You will be required to show strong prioritisation skills to utilise the resources to ensure the maximum project progress.

- Frontline the project: You will be the first responders when things go wrong (you are anyway the first responder when everything is going good). We are looking for people who love fixing problems even when it is not their own.

- Quality assurance: You will be working closely with product, quality assurance, and customer teams to set the right expectations of the product and maintain high levels of customer satisfaction.

- Technical collaboration: You will be leading the completion of a client engagement, which will involve leading and directing technical tasks across teams.

Candidate Attributes :

- 2+ years of experience working as a project manager for on-cloud/on-premise software projects OR 1+ years of experience working as a product manager

- 1+ years of experience working in customer facing roles such as account management and professional services

- Demonstrates a working understanding of both quality assurance and software development processes/methodologies

- Relevant project management certification (PMP, CSM, CAPM, or equivalent) holder

- Strong analytical skills, able to analyse/evaluate trends and compile reports

- Exceptional judgment and composure in high-pressure situations

- Passionate for developing a relationship with the clients

- Outstanding ability to clearly and tactfully articulate problems and resolutions

- Excellent customer service skills

- Ability to travel up to 20% of the time

- Excellent oral and presentation communication skills

- Proven track record of working in a fast-paced and highly collaborative environment

Applicant and Candidate Privacy Policy

This policy explains:

- What information we collect during our application and recruitment process and why we collect it;

- How we use that information; and How to access and update that information.

- Types of information we collect

- This policy covers the information you share with Skit (Cyllid Technologies Pvt. Ltd.) during the application or recruitment process including:

- Your name, address, email address, telephone number and other contact information;

- Your resume or CV, cover letter, previous and/or relevant work experience or other experience, education, transcripts, or other information you provide to us in support of an application and/or the application and recruitment process;

- Information from interviews and phone-screenings you may have, if any;

- Details of the type of employment you are or may be looking for, current and/or desired salary and other terms relating to compensation and benefits packages, willingness to relocate, or other job preferences;

- Details of how you heard about the position you are applying for;

- Reference information and/or information received from background checks (where applicable), including information provided by third parties;

- Information about your educational and professional background from publicly available sources, including online, that we believe is relevant to your application or a potential future application (e.g. your LinkedIn profile); and/or

- Information related to any assessment you may take as part of the interview screening process.

How we use information we collect :

Your information will be used by Skit for the purposes of carrying out its application and recruitment process which includes:

Assessing your skills, qualifications and interests against our career opportunities;

Verifying your information and carrying out reference checks and/or conducting background checks (where applicable) if you are offered a job;

Communications with you about the recruitment process and/or your application(s), including, in appropriate cases, informing you of other potential career opportunities at Skit;

Creating and/or submitting reports as required under any local laws and/or regulations, where applicable;

Making improvements to Skit's application and/or recruitment process including improving diversity in recruitment practices;

Proactively conducting research about your educational and professional background and skills and contacting you if we think you would be suitable for a role with us.