Hiring Manager at SkillSanta
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SkillSanta - Relationship Manager (1-3 yrs)
Salary - Upto 8 LPA
Job Title: Relationship Manager
Company : Top VC Backed Ed-Tech StartUp
- An incredibly rare opportunity for a personable, detail-obsessed, technically passionate, Technical Call Center Manager to join a high-growth start-up and see a business being built from scratch.
- The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.
Location: Mumbai-Based Only. Office is in We Work Chromium Andheri East
Field : Education-Technology
Job Summary (Responsibilities and Duties) :
- Be accountable for the entire Relationship Manager of a growing business
- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.
- Needs to manage class rescheduling requests and handle Data Base and coordinate with Tech team to execute this in backend to manage ongoing classes.
- Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow
- The Relationship Manager will be required to communicate with customers via phone and email.
- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
- Contributes to team effort by accomplishing related results as needed.
Skills and Qualifications :
- Excellent communication and interpersonal Skills
- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
- Customer Satisfaction Focus: Ability to listen and active problemsolving skills
- Project management : Remarkable detail orientation for making accurate trackers
- Database management : Quick query response and resolution.
- Ability to analyse large amounts of data
- Operations Experience : Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.
- Competent time management skills
Backed by reputed VCs and an award-winning management team, this is a rare opportunity for a passionate, driven hire to see a business being built from scratch and gain life-changing experience.