Site Lead/Sr Manager - HR - BPO

Site Lead HR ( BPO)

Designation : Site Lead HR (SR MGR Level)

Reporting : GM HR

Package: 20-25 lac

Exp : MBA 6-12 Yrs of Expierence in a BPO Industry only

Candidate only from BPO Industry Only

DIMENSIONS OF THE JOB

- To lead the HR team for delivering HR Services to West region handling base of 3000-5000

BASIC JOB PURPOSE

Below is listed a series of principal accountabilities (major end-result areas)

Recruitment and Selection

- Hiring strategy for recruitment and selection in a timely manner through different source mix

- Develop and analyze metrics that measure staffing performance, build organizational capability across all functional areas

HR Operations & Other responsibilities

- Ensure an efficient and effective service is delivered to the business that enables it to contribute to improving individual and organizational performance

- Handle end to end HR operations

- Ensure all HR records and the database are kept up to date

- Develop and manage annual budgets for the division and perform periodic cost and productivity analyses

- Evaluate company culture and provide recommendations on changes to accomplish company goals and
objectives.

- Recommend and maintain an organizational structure and staffing levels to accomplish company goals and objectives.

- Develop and coordinate grievances and mediate workplace disputes.

Performance Management

- Responsible for the performance management cycle. This includes the annual goal setting process, mid year discussion and the annual assessment process

- Provide coaching and consulting to business leaders on effective performance management intervention

Compensation

- Support C&B initiatives and activities

- Administer compensation programs to assure competitive pay practices through systems that strive to reward superior employee performance.

Process,policies and procedures

- Formation,implementation and continuous improvement of HR processes, policies and practices

Training & Development

- Training & Development need analysis with focus on Organization wide Competency improvements

- Support Training and Development initiatives

Employee Communications

- Advocate employee communications processes that inform employees as well as to assure two way communications between employees and management.

- Handle engagement budget and drive engagement initiatives in the region

CHALLENGES:

- Complexity of the job reflected in terms of the scope of activities and employees handled

- Ownership and ability to drive changes and initiatives of large scale

Share cv on amit.approachintl@gmail.com or connect on 09711139231

Amit
09711139231
Email : amit.approachintl@gmail.com