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14/09 Vibhuti Bansal
Associate Director at Bigwigs

Views:148 Applications:38 Rec. Actions:Recruiter Actions:32

Site Head - Healthcare BPO (15-25 yrs)

Aurangabad Job Code: 978123

Specialties :

- Operations and Performance management

- Migrations / Setup start-up projects

- Planning & Budgeting revenues and controls

- Client Relationship Management

- Process and people related change management

- Farming within existing engagements

Key Responsibilities :

- Handling P & L Management, Service Delivery, Client Relationship and Internal Stakeholder Management

- Heading the offshore Service delivery team of 1500+ ( Medical Billing + Coding+ AR)

- Implement programs to ensure attainment of business plan for growth and profit

- Provide directions and structure for operating units

- Implement improved processes and management methods to generate higher ROI and workflow optimization

- Provide mentoring and guidance to subordinates and other employees

- Responsible for managing multiple accounts

- Facilitating process re-engineering and improvements to enhance customer engagement

- Generating new prospects for the organization to showcase capabilities

- Ensuring attrition control & job enrichment at process levels

- Work with delivery and training functions to create feedback loops from quality assessment to training and operations management

- Interact with Support team for site management

Experience & Qualifications :

- Relevant experience of 15 -25 years in BPO

- Experiential understanding of Lean Six Sigma methodologies is a plus

- Excellent interpersonal skills

- Proven analytical skills in understanding and interpreting quantitative data and providing clear output to identify trends, interpret findings, draw insights, and formulate recommendations

- Excellent Team Management, Inter-Departmental Collaboration & Communication skills

- Should have experience in U.S. Healthcare RCM domain with span of 500+ FTES

Should be currently a Director or above role

Women-friendly workplace:

Maternity and Paternity Benefits

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