Specialties : - Operations and Performance management - Migrations / Setup start-up projects - Planning & Budgeting revenues and controls - Client Relationship Management - Process and people related change management - Farming within existing engagements Key Responsibilities : - Handling P & L Management, Service Delivery, Client Relationship and Internal Stakeholder Management - Heading the offshore Service delivery team of 1500+ ( Medical Billing + Coding+ AR) - Implement programs to ensure attainment of business plan for growth and profit - Provide directions and structure for operating units - Implement improved processes and management methods to generate higher ROI and workflow optimization - Provide mentoring and guidance to subordinates and other employees - Responsible for managing multiple accounts - Facilitating process re-engineering and improvements to enhance customer engagement - Generating new prospects for the organization to showcase capabilities - Ensuring attrition control & job enrichment at process levels - Work with delivery and training functions to create feedback loops from quality assessment to training and operations management - Interact with Support team for site management Experience & Qualifications : - Relevant experience of 15 -25 years in BPO - Experiential understanding of Lean Six Sigma methodologies is a plus - Excellent interpersonal skills - Proven analytical skills in understanding and interpreting quantitative data and providing clear output to identify trends, interpret findings, draw insights, and formulate recommendations - Excellent Team Management, Inter-Departmental Collaboration & Communication skills - Should have experience in U.S. Healthcare RCM domain with span of 500+ FTES Should be currently a Director or above role

Aurangabad

Site Head - Healthcare BPO 

Site Head - Healthcare BPO  ,Job Description for Site Head - Healthcare BPO  in Bigwigs in  Aurangabad for (15-25) years of experience. Apply Now!

Job Description for Site Head - Healthcare BPO  in Bigwigs in  Aurangabad for (15-25) years of experience. Apply Now!