Simplilearn - Senior Manager - Enterprise Customer Success

- Managing highly dynamic customer success managers team

- Handhold clients from the sales closure stage to onboarding them to training them to governance and reporting and providing continued support

- Owing and being accountable for ensuring customer seat retention and contract renewal

- Providing excellent customer service building the team to be single point of contact to help the customers understand the value proposition of Simplilearn products

- Supporting Sales team to Meet and exceed monthly/annual license renewal targets

- Documenting all client communications and progress status in Salesforce

- Collaborating with Sales, Customer Success Managers and upsell opportunities

- Developing and maintaining quarterly renewal forecast

- Generating periodical reports for business review discussions

- Analysing, recommending and implementing process improvements

- Program manage account escalations.

- Advocate customer needs/issues cross-departmentally