Simplilearn - Manager - Customer Success

Roles and Responsibilities: 

- Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.

- Develop, prepare, and nurture customers for Account growth.

- Handhold clients from the sales closure stage to onboarding them to training them to governance and reporting and providing continued support

- Work to identify and/or develop upsell opportunities.

- Advocate customer needs/issues cross-departmentally.

- Program manage account escalations.

Desired Skills

- 2+ yrs of prior experience in Customer Success or equivalent history of increasing customer satisfaction,adoption, and retention.

- Experience in Training and education will be desirable.

- Familiarity of working with clients of all sizes.

- Very good written and verbal communication skills.

- Detail oriented and analytical.

- Strong team player but still a self-starter.

- Thrives in a multi-tasking environment and can adjust priorities on-the-fly.