Simplilearn - Customer Success Manager

Job Title: Customer Success - Manager

Location: Bangalore

Responsibilities:

- Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.

- Develop, prepare, and nurture customers for Account growth.

- Handhold clients from the sales closure stage to onboarding, training, governance, reporting, and providing continued support.

- Work to identify and/or develop upsell opportunities.

- Advocate customer needs/issues cross-departmentally.

- Program manage account escalations.

- Collaborating with Sales, Product Management, and Solutioning.

- Create reports, notes, presentations for business review discussions.

Qualifications:

- 4+ yrs of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.

- Total experience: 6 - 8 years

- Experience in Training and Education will be desirable.

- Prior experience in SaaS is preferred.

- Experience in handling Strategic Enterprise clients in EMEA & APAC markets will be desirable.

- MBA/Masters is desirable.

Requirements:

- Very good written and verbal communication skills.

- Detail oriented and analytical.

- Strong team player but still a self-starter.

- Thrives in a multi-tasking environment and can adjust priorities on the fly.

- Eager to learn, adapt and perfect your work; you seek out help and put it to good use.

- You want to help and serve our customers: They win, so you win.

- Working exposure in EMEA and APAC business hours & rotational schedules

- Knowledge of Salesforce and Intermediate MS Excel skills preferred