JD - Associate Director - Program Management - Simplilearn - Bangalore Who are we : - Simplilearn is the world's largest professional certifications company and an Onalytica Top 20 influential brand. - With a library of 400+ courses, we have helped 2 million+ professionals advance their careers, delivering $5 billion in pay raises. - Simplilearn has over 1500 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year on year and having fun doing it. Title : Associate Director - Program Management - Learner Success Location : Bangalore Experience : 7+ Years About the Role : - The Associate Director, Program Management will own the vision, strategy, and roadmap for enhancing customer experience for a product category at Simplilearn. - The incumbent will lead the delivery team for a particular category. - This is a high visibility role and reports to the Head of Learner Success and will work closely with the Product leadership. Some of the expectations from the role would be to : - Build a high performing program management team that delivers under pressure - Drive learner experience across the entire lifecycle starting from onboarding to course completion - Improve key reactive metrics such as interaction CSAT, TAT, etc - Improve key proactive metrics such as time spent on course, live class attendance, live class interaction quality, etc - Improve the 'holy grail' of outcome metric in EdTech , completion rates - Own the Net Promoter Score of all courses in the category - Collaborate with the product, content and technology teams to brainstorm and implement solutions to improve customer experience, front line efficiency, and deliver just in time help to learners - Collaborate with sales to balance batch cost and revenue - Innovate and implement scalable processes to handhold learners throughout their journey - Present quarterly to each University Partner (e.g. Umass, IU, IIT-K, Caltech, MIT, Purdue, etc) on health of programs that are running in collaboration with them About You : - Bachelor's degree or equivalent combination of training and work experience required - Tier 1 MBA preferred - Minimum 7+ years of overall experience with at least 4+ years in a customer experience or operations role across industries such as BFSI, eCommerce, EdTech, Fintech, FoodTech, etc - Strong people management background; should have led a team of at least 5+ people - Strong problem solving and analytical skills - Strong influencing skills and the ability to work with cross functional stakeholders to get the work done - Strong interpersonal, communication (verbal and written) and organizational skills - Ability to present to senior management - Understanding of cost analytics and P&L management - Strong excel and powerpoint skills - Salesforce knowledge is a plus

Bangalore

Simplilearn - Associate Director - Program Management - IIM/FMS/MDI/ISB 

Simplilearn - Associate Director - Program Management - IIM/FMS/MDI/ISB  ,Job Description for Simplilearn - Associate Director - Program Management - IIM/FMS/MDI/ISB  in Simplilearn in  Bangalore for (7-12) years of experience. Apply Now!

Job Description for Simplilearn - Associate Director - Program Management - IIM/FMS/MDI/ISB  in Simplilearn in  Bangalore for (7-12) years of experience. Apply Now!