Simplilearn - Account Manager - Customer Success

Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.

- Develop, prepare, and nurture customers for Account growth.

- Handhold clients from the sales closure stage to on-boarding them to training them to providing continued support.

- Work to identify and/or develop up-sell opportunities.

- Advocate customer needs/issues cross-departmentally.

- Program manage account escalations.

Qualifications :

- 2+ yrs of Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.

- Experience in Training and education will be desirable.

- Familiarity of working with clients of all sizes

- Very good written and verbal communication skills.

- Detail oriented and analytical.

- Strong team player but still a self-starter.

- Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

Requirements :

- You're driven: No one needs to push you to excel; it's just who you are.

- Eager to learn, adapt and perfect your work; you seek out help and put it to good use.

- You want to help and serve our customers: They win, so you win.

Salary offered: 6 - 8 LPA