Simpl - Program Manager - Integrations

Simpl (Fintech of the year - 2020) is a platform that empowers retailers to grow, building long term trusted relationships with their customers, one transaction at a time. For consumers, Simpl offers frictionless access to e-commerce, trust, safety, and effortless budgeting, in1-click.

Under the hood, we are building the payments infrastructure (identity, trust score and security) ground up for a world that is mobile first, where consumers frequently buy on the go & love convenience.

Everyone at Simpl is an internal entrepreneur who is given a lot of bandwidth and resources to create the next breakthrough, towards a new world of Networked Commerce where commerce is easy, safe, affordable without fine prints - just Simpl!

Simpl was founded in 2015 by Nityanand Sharma and Chaitra Chidanand and went live in 2016.

About the role :

In this role, you will be responsible for helping Simpl's network of 4000+ merchants spanning across large enterprises to upcoming startups. You will also help these merchants adopt new products and features as and when they become available.

What you will do:

- Become a subject-matter expert in Simpl's payments products and APIs

- Assist merchants/clients to integrate with Simpl's APIs and plugins, including answering product questions, testing and validating integrations, and troubleshooting and solving issues

- Be the voice of merchants into Simpl, by providing feedback into product/engineering team

- Create and maintain documentation, including onboarding, integration, and troubleshooting procedures

- Support Business Development in the pre-sales phase with technical knowledge & advice

Who you are:

- 4+ years of technology development, solution engineering or related work on tech integrations. Proven track record working with cross-functional teams to deliver solutions.

- Demonstrates a pragmatic understanding of how technology systems communicate across platforms, how data is stored/utilized, and possess ability to leverage the same to customize implementation models.

- Strong collaborator with a problem-solving, customer-centric mind-set and demonstrates skills in evaluating situations and identifying multiple solutions.

- Strong communicator. Can hear the real issues that need to be solved and effectively articulates the solutions.