Requirement - SIIG (Quality) With Leading Bank In Mumbai
1. Functional Objective:
- To enable Quality thinking and Systematic Project Management approach in ICICI bank to create a workplace transformation and achieve strategic objectives.
2. Dimensions:
- All functions and business verticals of ICICI Bank in India and abroad
3. Key Result Areas.
Broad KRA parameters
- Identify, drive & lead process improvement initiatives; quality projects.
- Initiate & lead process improvements.
- Drive high impact improvement projects.
- Responsible in establishing & driving quality culture in the organization.
- To engage with business as a mentor & champion of Quality; identify, in consultation with business owners, quality projects & lead in delivery of these projects.
- To accelerate workplace & business process transformation by engaging breakthrough methodologies to enhance quality in products, services, process etc.
A.Key activities under Financial perspective:
- Facilitate number of agreed projects as per the time plan
- Define the MOS and Annualized financial impact - business case & signoff
- Timely execution and delivery of project benefits
- Optimize cost through manpower rationalization, automation & engage with process re-engineering.
- Meet collection targets through call centre, skip tracing & leads.
B. Business Capacity Building:
- Nurture Replication, Sustenance of End to End projects - identification to facilitation
- Involve the relevant functions and eliminate wastes in all forms through applying - Total Employee Involvement and Total Waste Elimination principles
- Whilst driving improvement projects, coach, mentor & impart 'quality' trainings; knowledge Management
- Lead change management deployment projects.
- Process integrations & drive cost efficiency.
C. Customer Perspectives:
- Ambassador to promote Quality Agenda among all the functions along with stakeholders
- Conduct reviews and involve business groups, relevant stakeholders for direction setting and appreciation
- Adherence to SLM & escalation reduction.
Desired Qualifications and Experience
A.Hard Skills (Educational qualification, work experience & training/ certifications)
a) Must Have
- Formal Six Sigma certification of Black Belt
- Analytical skills and experience on Project/Change Management
- Process Management
b) Good to have:
- Engineering graduation, Management graduation
- Any certification in the Improvement methodology viz ISO, TQM, Six Sigma, COPC, PMP, Lean, Business Assessment framework etc
B.Soft Skills (Behavioral & Personality traits):
- Customer focused and Positive, go getter attitude
- Appetite to lead & engage with people
- Good interpersonal skills - connect with confidence - seniors, peer and subordinates
- Ability to Co-ordinate with functions, process and technology
- Good written and spoken communion skills
- Logical thinking and creative bend of mind
- Patience and ability to challenge
- Passionate about quality
If you are looking forward to explore this opportunity then please mail us your updated cv at pooja@peoplekonnect.co.in or call on 9557759922
Pooja Sharma
9557759922
Didn’t find the job appropriate? Report this Job