Position - Director

- Person will lead, build and scale all operational processes of logistics operations.

- Solving logistics and supply chain challenges for our shippers

- Working with product development, customer support/success and sales closely to drive product and business strategy

- Driving important logistics SLAs - Pickup, Delivery, RTO, NDR, COD payment etc for all courier companies, driving the same through process and product improvement.

- Reducing RTO% for clients through innovation in process and product

- Negotiate with 3PL Service Providers in terms of Cost, SLA, process etc.

- Introduction of local/regional 3PL providers for better proximity & cost advantage

- RL (Reverse Logistics) Management from Customers

- Liaison with Service Provider & Commercial regarding Bill Checking, Payments, refunds & reconciliation/COD reconciliation.

- Resolve Vendor grievances & claims against Vendors/Customers/Distributors

- Lead strategic initiatives to deliver on business KPIS

- Insure competitive pricing advantage over our competitors.

- Responsible for developing and scaling our logistic network design and distribution plan in line with the shipper requirements

- Envision and execute on-ground pilots around solving critical challenges around first mile, line haul and last mile services using ecosystem partners

The person will :

- Manage a team of 15+ in the logistics operations team, including Senior Managers & Managers.

- Create best in class shipper experience by designing a robust process.

- Responsible for overall logistics service provider management including relationship management and SLA and contract management

- Effectively communicate with team members. Proven leadership experience in mid- management position in a startup/logistics/ecommerce company

- Experience with logistics network design, customer service management, operations management and overall supply chain management is required.

- Work experience with an ecommerce company (in supply chain) will be valuable.

- Ability to drive key business targets directly within team and amongst other key stakeholders using KPIs

- Outstanding organizational and time management skills

- Excellent communication skills with dynamic decision-making abilities in a high paced, high growth and delivery-oriented environment.

- Excellent leadership skills and ability to guide/mentor technical and functional teams.

- Strong analytical and problem- solving skills paired with the ability to develop creative and efficient solutions

- Honest, direct, responsible and transparent.

- Enthusiastic, engaged, pro-active, and creative team player, both within the technology team and the rest of the business.

- Empathic and with communication abilities.