ShadowFax - Senior Manager - Operations

Senior Manager_Operations

Purpose of role: Execute the sort center strategies in line with supporting the operations

Role & Responsibilities:

- Managing day-to-day operation of DC. Handle team & ensure proper training

- Drive Customer Experience to become Best In Class (BIC)

- To meet the Upstream & Downstream connection requirements as per target metrics defined for the site

- To ensure Site Capex health checks through weekly assets audits and shift-wise assets reconciliation

- To drive and implement Process Excellence initiatives for the site with weekly visibility of the progress

- Perform metrics reporting and data analysis tasks to identify the issues and opportunities for process improvements

- To ensure the Site Capacity remains planned and designed to manage the yearly peak events

- P&L planning

- To reduce and maintain the overall Site Losses with defined targets

- To own the overall Site CPO and meet the target metrics defined for the site

- Manage or influence the company's bottom line

- Ensure positive ROI

- Seek out new ideas for revenue generation

- Implementation of effective cost-cutting procedures

- Monitor expenses and resources allocation

- Have control over hiring and budgets

- Manpower planning

- Maintaining proper staffing levels

- Identify the staff vacancies and recruit, interview, and select an applicant

- Select the adequate and suitable source of recruitment

- Proper planning for job requirements and job description

- Analyze training needs to design employee development programs

- Identify design gaps and get them corrected for execution

- Manage employee career development

- Develop contingency management and employee grooming prgrams