- Conducting soft skills training for topics like Team Building, Situational Leadership, Root Cause Analysis, Problem Solving & Decision Making, Performance Feedback, Customer First, Conflict Management, Effective Delegation, Business Ethics, Managing Cost, Communication Skills etc. - Planning, organizing and conducting orientation program along with Process Training - Classroom Training & on Job Training. - Conduct process training for new joiner (Off Roll/On roll). - New Hire Induction Training Management. - Responsible for conducting the new hire induction batches for both on role as well as off role employees for the entire Rajasthan Region. - Ensure compliance to standards / norms & highlight & bridge gaps if any. - Share feedback (from the field FEs) & suggestions on process improvement idea with the relevant designated POCs and ensure closure on the feedback/Suggestions. - Classroom training delivery, conducting sessions on soft skills, communications, Product & Process for all the existing employees for both delivery hubs as well as Market Place hubs. - Soft skills as well as behavioral training for the all field executives to ensure more customer centric delivery. - 2-way feedback sharing sessions with field executives. - Share best practices for ensuring the best customer experience. - Point of contact for all training related reports. - Smooth transitions of new process roll out across Region within timeline as per operational requirements. - Creating of daily tracking and session reports, monthly statistics and reports on executive feedback. - Deploying planned transition processes, OJT and ensuring competency level meets business needs. - Actively engage with the respective regions through structured interactions, as well as regular communications formally and informally. - Managing logistical needs for all the training programs, ensuring seamless delivery. - Analyzing & identifying Training Needs through internal Quality & Ops reports. - Preparing periodic Refresher Training Plan and Calendar. Executing of Refresher training. - Designing the modules for training and updating the same periodically. - Closely worked at hub level with all the field executives so that customer escalations could be reduced and to maintain better C-SAT scores. - MIS reporting of training programs and sharing it with central team Records management. - Facilitating POS device operating skill for all Field executives, TLs, Hub Managers & AM at the zonal level.

Bangalore

Delhi NCR

Mumbai

Kolkata

ShadowFax - Senior Manager - HR Business Partner 

ShadowFax - Senior Manager - HR Business Partner  ,Job Description for ShadowFax - Senior Manager - HR Business Partner  in ShadowFax in  Bangalore Delhi NCR Mumbai Kolkata for (7-15) years of experience. Apply Now!

Job Description for ShadowFax - Senior Manager - HR Business Partner  in ShadowFax in  Bangalore Delhi NCR Mumbai Kolkata for (7-15) years of experience. Apply Now!