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28/01 Tanushree Ray
Head HR at ShadowFax

Views:1493 Applications:503 Rec. Actions:Recruiter Actions:43

ShadowFax - Manager - Control Tower - Planning/Escalation Management (3-10 yrs)

Bangalore Job Code: 886084

Manager - Control Tower - Planning and Escalation management (2 Manager Position)


- Own and track key operational metrics across supply chain and assets

- Work closely with Operations (Warehouse & Linehaul), Planning, Design, Process control, Sales and Last mile & First mile team to ensure smooth operations on a day-to-day basis

- Lead the Operations and Sales planning exercise on a weekly and monthly basis to ensure smooth operations

- Undertake adhoc and peak planning in coordination with Sales and Operation teams

- Resolve Client escalation by conducting RCA in coordination with other teams with respect to Speed, RTO, Breach and other client metrics which is impacting performance

- Responsible for attribution of asset reliability metrics and provide visibility to leadership on them

- Coordinate with all teams across location to improve handshake processes

- Conduct periodic Business performance reviews along with Operations and Sales teams for key accounts


- Engineering degree from a Tier-1 college/ university with good academic track record

- 3-6 years of experience in a Control Tower/ Operations/ Supply chain role

- Preference for candidates with Logistics/ Ecommerce work experience

- Previous experience of handling a minimum of 3+ team members is mandatory

- Strong data analysis and problem-solving capabilities - Proficiency in Excel a must

- Ability to leverage large datasets to support business decisions by deriving strong insights

- Good communication skills for articulation of issues, solutions and collaborating with stakeholders at all levels

- Self-starter and willingness to learn more

- Good stakeholder management skills

Location would be Bangalore

Women-friendly workplace:

Maternity and Paternity Benefits

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