Shaadi.com - Territory Manager

What you will do in this role :

- Responsible for overall AOP target achievement. Will assist in driving the productivity of Centers and Outbound team.

- Data Analytics - analysis various data and showcase trends, identify and correct performance gaps.

- Track lead conversion on various source and system categories. Identify gaps in lead conversion and execute methods to correct it.

- Drive various projects which are allocated time to time to drive efficiency and productivity.

- Co-ordinate and liaison with various departments on behalf of the center and outbound team and give support to ground teams by resolving day-to- day operational challenges faced by them.

- Design and Drive R & R program nationally for center and outbound teams.

- Design training modules for new recruits, design trainings for improving existing efficiency, Development of existing training modules, Execute trainings across all centers and outbound teams.

What you should have :

- 6+ years of experience in Telesales team management, preferably in Internet industry.

- Exposure to value & volume selling is a must.

- Good Understanding of Quality metrics and process improvements.

- Drive performance management by applying and implementing best in class performance metrics