Urgent Hiring as Services Head (Vice President) - Digital Operations Domain in Top BPO at Chennai Location.  Domain : Digital Services (SEO, SEM, Master Data, Reporting etc.)  Minimum Requirement :  Exp : 13+ Yrs MBA / PG with Minimum defined grades  Role : Services Head - Client Operations  Job Description : Services Head - Client Operations (Digital Services client in Chennai)  - Services Head - Client Operations role involves Coordination and Partnering with the client. Anchors the key internal/external meetings & initiatives. Resource planning, review of process, process transformation, and manages client interactions around technical and commercial aspects with the objective identifying opportunities and implementing solution.   - Monitor governance adherence within the engagement and meet client & business requirements in the guidelines, policies and norms of Infosys BPO  Areas of Responsibilities :  - Prepare the annual budget aligned with corporate / divisional objectives for the engagement, coordinate with the account manager for the account plan (New areas of growth) in order to achieve the business objective of the engagement.  - Handle Global Operations for the client across India and Global locations. Senior/CXO levels interactions at client ends.  - Handle all facets of operation, HR, Hiring, Finance, Facilities, and Technology Infrastructure etc.  - Work closely with sales and Account Management team to increase revenue  - Maintain and build contacts with stakeholders supporting the client on Technology.  - Ability to speak at different forums at the client side and ability to address large crowds internally as well as client senior folks.  - Sign off on the training /certification methodology at the engagement level in order to ensure right skilling on engagement.  - Co-ordinate resource deployment across all processes for the engagement(Team Size, Span, Shift Utilization, Skill sets, technology rollout) in order to ensure budget & pricing assumptions compliance  - Identify training needs for operation managers and signs off on the engagement training plan in order to ensure competency development across domain, operations and behavioral  - Prepare internal and external governance model in order to track and monitor contractual compliance, employee engagement, performance and relationship health  - Sign off on the service quality plan including the quality control, assurance and improvement in order to create a comprehensive quality program for the engagement  - Create the scorecard for the engagement and ensure flow down for the team, in order to align the team with the engagement objectives  - Create career development & succession planning for direct reportees, reviews the career development methodology for the engagement in order to ensure sustainable employee engagement & motivation in the engagement.  - Conduct periodic reviews with ops managers and drives corrective action where required in order to ensure delivery predictability  - Ensure compliance to the governance model and builds long term relationship with stake holders in order to ensure strong customer relationships and enhance business  - Conduct monthly financial review with direct reportees and BU head, takes corrective actions in order to ensure meeting of business plan objectives  - Anchor the key internal and external governance meetings, Monitors adherence within engagement in order to sustain delivery predictability  - Approve resource for process reengineering, validates the results and manages client interactions around technical and commercial aspects in order to meet client and internal commitments on a continuous basis  - Identify opportunities for work redesign, work flow enhancement, shift utilization, Staff mix, and staff utilization in order to meet / exceed internal financial goals  - Prepare the engagement team for self-assessment, actively participates in independent assessments in order to ensure delivery predictability for the engagement  Job Requirements  - MBA / PG with Minimum defined grades  - 13 - 15+ years of experience with Operations, BPO experience in managing Operations for Global clients  - Must have managed large client engagements servicing a global clientele in a Global Delivery model while managing provider and client stakeholders across geos.  - Proven ability to manage large teams across Global locations.  - Functional Knowledge of Digital Services (SEO, SEM, Master Data, Reporting etc.). Background in Marketing, Digital, Search Engine,  - Knowledge of SLAs, Governance, Effort estimation, MSA and Contractual nuances including Risk, Information security, Policies and procedures  - Skills required: Analytical Skills, Negotiation Skills, Leadership skills, Cross cultural skills, Presentation Skills  Interested Candidates: Kindly Contact 0120 4739855

Chennai

Services Head/Vice President - Client Operations - Digital Services Domain - BPO 

Services Head/Vice President - Client Operations - Digital Services Domain - BPO  ,Job Description for Services Head/Vice President - Client Operations - Digital Services Domain - BPO  in Firstcalli HResource Pvt Ltd in  Chennai for (13-23) years of experience. Apply Now!

Job Description for Services Head/Vice President - Client Operations - Digital Services Domain - BPO  in Firstcalli HResource Pvt Ltd in  Chennai for (13-23) years of experience. Apply Now!