ServiceNow - Product Manager

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We are disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

- The ServiceNow Platform is a single mobile and web development platform with simple contextual workflows that take advantage of customizable and reusable integrations to data and other applications. 

- The platform provides a single data source for the entire enterprise, eliminating the complexity of information silos. Application-based solutions can be rapidly built on the ServiceNow Platform by delegating development to anyone in the enterprise, even outside IT, regardless of skill and experience levels. The ServiceNow Platform enables everyone to deliver a modern and engaging user experience using codeless tools to develop applications to meet the demands of today's digital businesses.

- We are looking for a Senior Product Manager focused on ServiceNow Platform product offerings that will lead our Guided Tours capabilities. With Guided Tours, ServiceNow users are empowered with integrated self-help guidance that will not only reduce support requests but also accelerate productivity. 

- This person will drive a vision for how our customers can educate and train their employees in a scalable, impactful manner from within the ServiceNow Platform.

- This role requires someone who will thrive as an individual contributor on our talented product team, and work collaboratively to shape our vision, strategy and roadmap. Product Managers gain understanding of the market, manage a backlog, and work with technical teams to deliver features that delight our customers and generate revenue.

What you get to do in this role :

- Work with various product development and design teams to formulate our product vision, strategy, roadmap, define new experiences, and enhance existing functionality.

- Defining and prioritizing a backlog of work including the creation of stories for new features, enhancements to existing functionality, and improving product quality by tracking the rate of defects.

- Work with global 2000 customers, some of the best brand names in the world, to determine needs, unmet needs, business goals, product usage, and refine ideas with concepts and product feedback.

- Be the voice of the customer, providing customer and business value perspective during day-to-day conversations with development.

- Coordinate across multiple stakeholders (engineering, marketing, customers and partners) to understand needs, manage expectations and feature tradeoff decisions.

- Collaborate with Product Marketing to produce product overview, licensing, and other go-to-market materials.

- Maintain a firm grasp of the competitive landscape and identify areas of competitive differentiation for internal consumption and competitive programs.

- Work with User Learning (Help files and documentation), Training, and Support and Professional Services to assure smooth uptake and adoption.

To be successful in this role, we need someone who has :

- Overall 10+ years of experience. 3+ years of experience as a Product Manager, Product Owner, Consultant or technical Product Analyst in a commercial software product company.

- The ability to learn new technical concepts quickly.

- The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible.

- The ability to context switch between future product planning and current product adoption activities.

- The discipline to focus on high leverage activities. This means you must be good at saying 'no' and having people be ok with it, which means you must be good at articulating how your high leverage work will benefit them.

- Passion about our products and the possibilities the come from building a world class ecosystem of customers and partners.

- The ability to generate ideas for how our products can make our customers more successful.

- Must enjoy working in a highly collaborative environment.

- Comfortable delivering product presentations to large audiences.