Service Sales Manager - IT

- Responsible for Business Development / Sales / Opening new accounts for achieving assigned Services business targets for the territory / accounts / vertical. Operating as a single point of contact for any matters specific to your customers.

Key Job Functions :

- Responsible for Minimum 15Crs Services Order Book & 5Crs Services Revenue

- Key Account Management and Opening new accounts and generating a healthy funnel in line with the Services business targets assigned for territory / accounts / vertical.

- Forecasting and achieving monthly/quarterly business targets by offering IT services to enterprise customer

- Soliciting business for IT Infrastructure Managed Services, Data Centre Management Services, Cloud Management Services, End User Management Services, Network Management Services, Remote Infrastructure Management Services, NOC & SOC Services, Security Device Management Services, Identity& Access Management Services, Cloud & Hosting Services, Annual Maintenance Contracts (AMC / Device Uptime Services), Facility Management Services (FMS), Tools and Services Automation Solution and Professional Services.

- Generate New business & Acquire New Logos through existing contacts, connects & sources

- Building and maintaining strong, long-lasting customer relationships with the customers.

- Must have good relationship with key customers stakeholders and executive sponsors in penetrating new accounts.

- Negotiate business contracts and agreements to maximize profit.

- Liaise between customers and cross-functional internal teams (Pre-sales, delivery, Finance, etc) and OEM's/partners to ensure the customer needs met and to improve the over-all customer experience.

- Ability to understand the customer needs and their business requirement

- Ability to understand customer pain points in IT services and suggest remedial measures which can create avenues for services business.

- Timely response to all Request for proposals & Information request

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

- Forecast and track key account metrics (e.g. Monthly/quarterly sales results and annual forecasts)

- Prepare & present reports on account and opportunity status.

- Identify and grow opportunities within territory by collaborate with pre-sales/delivery/OEM partners.

- Assist delivery team with high severity requests or issue escalations as needed.

Required Skills & experience:

- BE / BSc / BCA in Electronics or Computer science with MBA or PGDM in Management

- Minimum 7-10 Years of experience as an Account Manager/ Key Account Manager/Business Development Manager in sales from IT Industry and managed Key Accounts in BFSI, Manufacturing, Enterprises Accounts (LE and VLE), etc.

- Minimum 3-4 years of IT Infrastructure Services Sales experience.

- Very good understanding of IT landscape (Server, Storage, Networking & Security).

- Fair understanding on Service delivery methodologies and frameworks

- Fair understanding of tools & services automation technologies.

- Knowledge of strategic, conceptual, consultative selling

- Flexibility and adaptability with Pro-active approach to customer engagement.

- Experience of engaging with business and IT functions in customer organizations.

- Experience in responding to large Services RFP's.

- Solid experience with using CRM software and MS Office (particularly MS Excel)

- Understanding of opportunity management lifecycle.

Required Personal Traits:

- Excellent oral and written communication skills.

- Excellent listening, negotiation and presentation skills.

- Excellent interpersonal and relationship building skills

- Able to work independently with little supervision

- Knowledge in MS office (Excel, Word and Power Point)

- Ability to manage own workload and set priorities.