Service Quality & Product Excellence Role - Process Re-Engineering - Rural Banking Domain

- Drive Service Quality for all customer journeys within Rural Banking

- Would include but not restricted to JLG, Micro-Enterprise Loan, Two Wheelers, Mortgages, and Liabilities

- Ensure customer delight is maintained at each touchpoint

- Enabling a customer centric operation to deliver seamless service to the customers

- Ensure adherence to Process Excellence

- Enable compliant business delivery at all times

- Flag off early warning signals in the portfolio or process

- Be the champion on the ground to proactively ensure adherence to process and policy at all times

- Team handling role

Key Skills:

- Understanding of Rural Markets and Products

- Process-oriented approach: strong logical thinking and analytical skills

- Training orientation: should be capable of creating content and enjoy deploying delivery

- Team management and people orientation

- Good stakeholder management skills

- Solution Oriented