AM - HR - BFSI at Impeccable HR Consulting Pvt. Ltd.
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Service Quality Manager - Customer Experience - BFSI (5-15 yrs)
Job Title : Service Quality Manager
Location : Bengaluru
Department : Customer Experience
Requirement: Six Sigma certified + Post Graduate
Job Purpose :
- The role entails maintaining high quality service standards at bank and branch premises.
- The role bearer would also be responsible to ensure service standards in employee behavior, etiquettes and implementation of code of conduct.
- This role closely collaborates with Retail Managers and ESG to ensure service standards maintaining hygiene factors for customer satisfaction.
Roles & Responsibilities :
- Understanding customer needs and requirements to develop effective quality control processes
- Devising and reviewing specifications for products or processes
- Setting requirements for achieving standards of excellence in behavior and code of conduct and monitoring their compliance
- Plan, direct or coordinate quality assurance programs and formulate quality control policies improving the bank's efficiency and profitability by leveraging cost reductions