04/03 Meenakshi Pupneja
AM - HR - BFSI at Impeccable HR Consulting Pvt. Ltd.

Views:891 Applications:234 Rec. Actions:Recruiter Actions:22

Service Quality Manager - Customer Experience - BFSI (5-15 yrs)

Bangalore Job Code: 804869

Job Title : Service Quality Manager

Location : Bengaluru

Department : Customer Experience

Requirement: Six Sigma certified + Post Graduate

Job Purpose :

- The role entails maintaining high quality service standards at bank and branch premises.

- The role bearer would also be responsible to ensure service standards in employee behavior, etiquettes and implementation of code of conduct.

- This role closely collaborates with Retail Managers and ESG to ensure service standards maintaining hygiene factors for customer satisfaction.

Roles & Responsibilities :

- Understanding customer needs and requirements to develop effective quality control processes

- Devising and reviewing specifications for products or processes

- Setting requirements for achieving standards of excellence in behavior and code of conduct and monitoring their compliance

- Plan, direct or coordinate quality assurance programs and formulate quality control policies improving the bank's efficiency and profitability by leveraging cost reductions

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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