Service Quality Leader - Liabilities

- The role entails maintaining high quality service standards at bank and branch.

- Conducting service quality Audits and ensure closure of open points.

- Conduct regular trainings or workshop in the branches .

- Understanding customer needs and requirements to develop effective service quality control processes.

- Six Sigma certified -Green belt preferred.

- Taking various initiative to increase the FIRST TIME RIGHT processing of both CASA on boarding and Customer induced Account instructions submitted across branches.

- Increasing usage of STP (Straight through processing) via digital means instead of paper- based processing.

- Working on projects related to digital transformation recommend technology enhancements.

- Work on Projects related to Process re-engineering (Process improvements).

- Should be well versed with MS Power point, MS office, MS excel.