06/09 Smruti
Key Account Leader at Contactx

Views:2034 Applications:89 Rec. Actions:Recruiter Actions:12

Service Operations Role - UPS & Batteries (10-16 yrs)

Delhi/Delhi NCR/Gurgaon/Gurugram Job Code: 740081

- Implementing services plans and policies for the organization, ensuring accomplishment of the business goals.

- Maintaining a proper inventory of spare for smooth execution of service operations.

- Exploring potential service excellence avenues, developing new service points and meeting pre-set, RT/TAT targets.

- Preparing techno-commercial proposals for new I&C;

- Conducting Warranty Claim Analysis /settlements & consistently achieving targets.

- Implementation of plan to achieve committed SLA with customer.

- Operation and maintenance of service centers

- Monitoring channel service index and customer support activities; implementing effective strategies to maximize indirect sales of spares.

- Providing technical assistance and training of dealer personnel regarding seamless delivery of quality products & services in the market.

- Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms.

- Monitoring post service activities like follow up with the customers, service reminders, warranty & post warranty issues and handling customer grievances for superior customer service.

- Maintaining spares stock level at different service points and setting norms for timely availability.

- Providing training to Service Technicians / Engineers, ensuring maximum efficiency in service operations and achieving individual & team targets.

- Motivating team members & dealers to work in a team to achieve common business targets.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.