Service Operations Role - UPS & Batteries

- Implementing services plans and policies for the organization, ensuring accomplishment of the business goals.

- Maintaining a proper inventory of spare for smooth execution of service operations.

- Exploring potential service excellence avenues, developing new service points and meeting pre-set, RT/TAT targets.

- Preparing techno-commercial proposals for new I&C;

- Conducting Warranty Claim Analysis /settlements & consistently achieving targets.

- Implementation of plan to achieve committed SLA with customer.

- Operation and maintenance of service centers

- Monitoring channel service index and customer support activities; implementing effective strategies to maximize indirect sales of spares.

- Providing technical assistance and training of dealer personnel regarding seamless delivery of quality products & services in the market.

- Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms.

- Monitoring post service activities like follow up with the customers, service reminders, warranty & post warranty issues and handling customer grievances for superior customer service.

- Maintaining spares stock level at different service points and setting norms for timely availability.

- Providing training to Service Technicians / Engineers, ensuring maximum efficiency in service operations and achieving individual & team targets.

- Motivating team members & dealers to work in a team to achieve common business targets.