Service & Operation Lead/Senior Manager - Operations - Shared Services

Senior Manager - Operations ( Service and Operation Lead) - Shared Services

This role will be responsible for overseeing and managing various operational functions, including Human Resources (HR), Business Development Management (BDM), Management Information Systems (MIS), and Claims Management (CM).

The primary focus is on ensuring compliance with regulatory and internal guidelines, risk control, and process improvement.

1. 8 to 10 years of experience in shared service operations, with at least 3 years in a senior managerial capacity.

2. Experience in managing teams in accounts, IT, and HR.

Responsibilities:

1. Developing and implementing operational guidelines and policies to drive efficiency.

2. Coordinating with teams to maintain high-quality service and ensure exceptional customer satisfaction.

3. Ensuring timely regulatory reporting and submissions.

4. Evaluating process improvement gaps and initiating efficiency exercises.

5. Identifying areas for productivity enhancement and cost reduction.

6. Supervising activities related to customer service and payments.

7. Leading digitalization initiatives across all branches.

8. Focusing on strategic planning, collaboration with senior leadership, fostering a culture of innovation, and employee development.

9. Leading and managing HR, IT, MIS, BDM, Claims, and F&A teams, fostering a collaborative and efficient work environment.

10. Identifying and implementing process improvements to enhance efficiency and effectiveness.

11. Aligning shared services strategies with the company's overall business goals.

12. Recruiting, training, and developing team members for optimal performance.

13. Collaborating with internal and external stakeholders to address their needs and concerns.

14. Other tasks and responsibilities that may be necessary or designated by the board or management.