Service Now Delivery Manager - IT

Looking for Service Now Delivery Manager position

EXP: Atleast 2 years of Service now and service desk experience.

Must have managed large teams: 15 to 30

Location - Hyderabad

Technical Delivery Manager - Service Now

Description -

Technical Delivery Manager - Service Now

- The Technical Delivery Manager is an integral part of the technical application development team and primarily responsible for building and delivering the enterprise IT solutions. This position provides opportunity to lead and manage projects and programs for internal IT organization. Technical Delivery manager is a site manager managing significant strategic and operational aspect of projects and programs, including communications with Leadership, leading multifunctional teams, project scoping, scheduling, quality and adherence to standards.

Work will be doing:

A unique opportunity to be a part of growing Delivery, methods & Tools team that drives consistency, quality, and efficiency of the services delivered to stakeholders. You will be responsible for delivering applications build on Microsoft technology to support US Member firm.

Development:

- Responsible for providing technical leadership to application development efforts to meet and or exceed client expectations

- Responsible for practicing Agile principle on project execution

- Responsible for conducting effective requirement planning sessions and application design sessions with cross functional groups.

- Responsible for leading and directing the technical tasks to the team.

- Ensures successful development and application support strategy is implemented

- Encourages collaborative efforts and camaraderie with on-shore and off-shore team members

- Demonstrates a working understanding of both quality assurance and software development processes and methodologies, with the ability to share that knowledge with peers, and project team members

- Demonstrates a strong working understanding of industry best standards in software development and version controlling

- Ensures the quality and low bug rates of code released into production

- Work with Engagement Manager on managing the team, projects and products of the Portfolio.

Support:

- This role is expected to generally work in India business hours with occasional off-hours status meetings with the on-shore team

- During design and key development phases this role may need to work a staggered shift from 11-8pm to ensure appropriate overlap with the India/US team

Qualifications

Required:

- Education qualification : BE /B Tech ( IT/CS/Electronics) / MCA / MSc Computer science

- 10+ years of IT experience in application development, support or maintenance activities

- 4+ years of experience in project Management

- 4+ years of team management experience

- 2+ years of experiencing in Agile / scrum methodology

- Must have experience on at least 2 full life cycle of software development

Preferred:

- Certified scrum master

- Working experience on ASP.NET, C#, HTML, CSS and SQL server. Service Now & Service Desk

- Client facing and exposure to onshore offshore delivery model

- Experience in working in a global environment involving multiple development sites on various time zones

Contact at 8297091110