Service Manager - Telecom

Service Manager

Role & responsibilities:

- Primary responsibility will be to provide commercial and administrative support to service department.

- To plan and attain sales target of service department.

- Handling service department operations including Day to Day work allocation & planning of service engineers / technicians for job execution at site.

- Cordinating service activities with inhouse technicians and sub contractors for territory of West India and key PAN India accounts

- Spare part management and accountability.

- To monitor billings and receivables.

- Collection of payments and necessary tax forms.

- Prepare quotations for service contracts and casual service jobs

- Prepare, Maintain and update regularly the AMC data base and ensure renewal of contracts.

- Managing AMC accounts of customers.

- Prepare and Coordinate service schedules

- Prepare and update list of Warranty units and AMC units

- Visit key customers for meetings as and when required.

- Depute technicians to sites for service works and approve their expense vouchers.

- Monitoring service report files and database.

- Organisnig training programs for on field service technicians and sub contractors including customer maintenance personnels from time to time.

- Supervising & monitoring customer complaint register to ensure no escalation of open calls

- Involving technical resource to analyse root cause of repeated complaints or failure and maintain reports of such findings and analyses for future reference.

- Checking of quality of work, measurement certification, billing certification & collection of payments.

- Material Planning delivery arrangement for Project/Service

- Checking of service reports and inform material requirement.

- Closing the complaints as per specified response time resolution and time

- Monitoring of movements of Service people.

- Co-ordination with Vendors/Contractors.

- Support the Sales, Project & Service function in all aspects required from time to time