Service Manager - Mobility Solution

Company Name : Chargeup

Required Skills : Knowledge of electrical codes and standards, Training & managing Service Engineers (technical)

Description :

About Chargeup :

- At Chargeup, we are building a data and technology-driven, driver-centric platform to electrify last mile mobility in the country.

- Our Fi-Ne-Tech platform is easing electric mobility adoption by solving three major problems for drivers: access to credit, low earnings, and poor asset life.

- Chargeup's one stop solution of easy financing, predictable asset management and wider distribution network of energy and service will be powering a community of million drivers towards financial security.

Scope of Work :

1. Responsible for hiring, training & managing Service Engineers (technical)

2. Review and maintain Service MIS to highlight on real time problems faced by Drivers to help in better tech and product functionality

3. Responsible for team performance and ensuring it is adhering to all electrical codes and standards

4. Maintaining the stock availability at all time and providing on the go requirement from ground to the Supply team

5. Ensuring the team is equipped with the latest technology and tools to perform

6. Ensuring adherence to TAT & escalating critical issues for on time service resolution

Reporting : Head of Customer Success

Growth Path :

1. Head of Service

2. Head of Operations

3. Head of Service Design & Strategy and more depending on the person's zeal to learn and grow

So, if you are :

- Smart in troubleshooting

- Great with people management and customer experience

- Well informed on developments in EV engineering

- Brilliant in converting service issues to sales

- Be the driving force by onboarding Chargeup's roller-coaster ride, as Manager - Service