Service Manager - Global - Packaging Solutions/Technical Support

Service Manager - Global

We are having an opportunity for the position of Service Manager - Global

Purpose of the Job : To provide packaging solutions/Testing and technical support to clients and sales team

Experience : 10 to 15 years of experience in packaging machines and design support.

Age : 30 to 35 yrs

Qualification :

- Diploma or BE Mechanical. It would be ideal if the candidate has a backgound from Indian Institute of packaging.

Location : Bangalore

Probable Industries preferable : Packaging/ Printing/Process/Weighing or any other industry with service background. Preferably packaging design background.

Job Description :

Customer service :

- To Manage lab and provide packaging solutions.

- Provide Technical Support.

- Work with sales rep for trials/demo.

- Manage spare parts.

Packaging :

- Packaging training to all customers.

- Account development activity.

- Sales support.

Customer follow-up :

- Samples submission & followup.

- Lab activity update in system.

- Reports;

- Lab reports weekly/Monthly/Quarterly

- Knowledge of Solid works/Auto cadd and good communication is must.

- Technical support to Account Rep team, To manage complete technical support to Account Rep team. To manage spares inventory.

Aisha Patel