Service Head - Self Operated Business - Hotel
Our Client is India's largest hotel network spread across 230 cities with 8500+ hotels. Its presence currently includes all major metros, regional hubs, leisure destinations, and pilgrimage towns. It also has an international presence with hotels in Malaysia, China, Indonesia, and Nepal.
Key Responsibilities:-
Vendor Management:
- Managing end-to-end vendors
- Sourcing, commercial negotiations, performance management, etc. for different verticals
- Food and Beverage, Manpower, Repair, and Maintenance.
People Management:
- Leading multiple teams - Field Engineers, Trainers, Vendor Business Development.
- Planning hiring needs (including bench requirements), managing the capacity and planning for the peak.
- Managing the performance objectively, coaching and engaging the team. Would need to lead a team of Field Engineers, Trainers, General Managers, Vendor BDs, etc.
Problem Solving:
- Running projects in the hub to deliver a superior consumer experience
- Thinking on the feet and be self-driven in resolving problems in hand
Data Orientation:
- Sound understanding of numbers and data
- Identifying trends, patterns, outliers and deep dive on core issues.
- Optimizing Guest Experience and Operational Costs, working within a defined budget
Stakeholder Management:
- Engaging with different stakeholders - vendors, property owners, local and central cross-functional teams to deliver the best operational excellence
- Should have excellent communication and leadership skills to work in a dynamic environment.
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