Job Title (Role): Service Head Department : Pre-owned Vehicle Business Location : PAN India Educational Qualifications : Graduate (BE/B.Tech) + MBA Age Between : 35-45 Gender : M/F Required Total Experience : Above 15 years of relevant experience, Preferred from Preowned Industry /Target Companies / Industry / Sector Automotive, Durables, Preowned Industry, Online Auto - Position reports to Business Head Purpose of the role : Achieve short term and long term business objectives ( Network development, Service Inflow, Parts and Oil utilization, Refurbishment Process & Inflow, Reduce TAT & Improve Customer satisfaction) Role Description : 1. Business Volume & Growth - Service Inflow - Own all Service Revenue, Service Inflow & Growth plans and overall service strategies for the business - Design distribution model, prepare annual forecasts. Develop MPCPs for all service leaders, recruit & Develop front-end service team (Dealer & Company) - Build Prospects funnel, services processes and monitor steady-state service channels. Drive low-cost Service Activations in catchment areas - Collaborate with all other business stakeholders for platform enablement on Service processes. Auditing different Process of the business regularly 2. Channel Management - Analyze market potential & business opportunities to translate them into Expansion roadmaps, manpower projections. - Manage all aspects of Franchisee Relationships for making it profitable - Ensure Franchisee development on company mandated SOPs/Guidelines on Infrastructure, Systems, Process and People requirements - Evaluate/identify the potential dealer and Trumoto teams and provide suitable opportunities or challenges - Identify opportunities/concern area for the product/market and workout medium and long term strategy to achieve business target - Conduct weekly PDCA with Zonal Managers for business improvement actions 3. Business Profit & Profitability - Improve Parts Revenue - coordinate on monthly parts requirements on franchisee - Drive new monetization opportunities, Ensure optimum resource utilization for better cost efficiencies - Improve Revenue per unit through selling from Value-Added/Allied Services - Check the Trumoto standards adherence and initiate corrective actions based on mystery customer audit 4. Servicing Refurbishment & Certification Requirements : - Responsible for Refurbishment under agreed SLA - Classify audited vehicles for different refurbishment levels depending on certification requirements - Responsible for Closure of the refurbishment process with Certification Audit & Display 5. Market Intelligence : - Understand consumer demand on Service & Parts 6. Customer Experience & Retention : - First custodian of Customer Experience and Retention - Deliver & Communicate Trumoto Advantage to the consumer as key USP - Identify customer expectations, Measure Gaps, Translate/ Align to process, Audit process adherence & Take corrective actions - Grievance resolution within specified timeline & customer delight

Bangalore

Service Head - Preowned Vehicle Business 

Service Head - Preowned Vehicle Business  ,Job Description for Service Head - Preowned Vehicle Business  in Xperia Executive Search LLP in  Bangalore for (12-20) years of experience. Apply Now!

Job Description for Service Head - Preowned Vehicle Business  in Xperia Executive Search LLP in  Bangalore for (12-20) years of experience. Apply Now!