Service Head - Oil & Gas

Roles and Responsibilities:

1) Manpower Management:

- To lead, motivate, empower team and regular performance feedback from the team.

- Facilitate a conducive work environment that ensures high employee engagement levels.

2) Breakdown/Preventive maintenance (CNG):

- Ensure availability of spares for Preventive maintenance by regular follow-up with Planning team

- Ensure Execution of CNG dispenser equipment maintenance as per schedule

- Ensure minimum breakdown after effective preventive maintenance.

3) Resolution of customer complaints:

- Improve efficiency of emergency response team

- Ensure the team makes the availability of all requisite tools, services, and tackles on time.

4) Liaise with internal stakeholder:

- Planning- Provide inputs for annual budget and Certify measurements for the contracts/bills.

- Conducting inter - departmental meetings to resolve service-related issues.

- CRM- Provide necessary information to resolve customer complaints.

5) Liaise with external stakeholders:

- Communicate with customers regularly and attend meetings for relationship building.

- Ensure the team arranges timely receipt of permit of work from statutory authorities & maintain necessary licenses of assets to be compliant.

6) Safety Procedures:

- Ensure timely closure of safety actions pertaining to incident investigation & safety audits.

- Ensure that safety procedures are being followed at site.

7) Review:

- Review of different processes from safety and technical point of view

- Identify gaps in present system and set guidelines.

8) Quality Improvement:

- Prepare a plan according to gaps identified in operation and maintenance procedures.

- Implement plan for ensuring correct rectification of gaps.

- Monitor progress on closure of gaps and analyse the performance of equipment.

- Ensure complete documentation on improvement process.

9) Contract Management & Labour Compliance:

- Managing of contract related matters & ensuring labour compliance for smooth functioning of operation & maintenance as per compliance.

10) Inventory Management:

- Ensure minimum inventory level & material reconciliation of inventory physical stock with ERP records.

- Return of surplus / non-moving items to store thus maintaining optimum inventory.

11) Documentation:

- Maintain all documents and asset monitoring reports.

- Maintain ISO documents and statutory documents as per policy.