Service Head - Digital/Social Media Influencers

DRA - Service Head (Digital/Social Media Influencers)

- Responsible for Service delivery to Digital Influencers

- Responsible for ensuring timely and quality service to assigned Digital Influencers

- Strategize new initiatives for enhancing service delivery and ensure its execution at ground level

- Analyse and continuously monitor performance of team. Create strategy to achieve team targets.

- Budget the requisition for manpower planning, to ensure the training needs of the team is met.

- Arrange training for the teams and assess them on regular intervals

- Develop reward and recognition programs to achieve the desired business plan numbers

- Ensure quality standards are met and the achieve the desired quality scores based on intensive and structured training interventions and assessments

- Design structured onboarding processes and handholding for new Digital Referrals to achieve productivity targets and ensuring 95% Influencers are Active

- Conduct workshops with Influencer's for enhancing productivity

- Undertake process improvement initiatives / projects to improve the efficiency and productivity in the areas of Influencer video quality & quantity, KYC conversion & activation, Lead generation and enhancement of digital footprint